Privacy Policy

At Oud Dubai, your privacy is important to us. We collect and process only the data necessary to provide you with the best service while ensuring your personal information is kept safe and secure.

Information We Collect

We collect personal details such as your name, address, contact number, email, and payment information when you:
– Place an order
– Create an account
– Contact our support team
– Subscribe to newsletters

How We Use Your Information

Your information helps us:
– Process your orders efficiently
– Manage your account
– Improve our services and website experience
– Notify you about new products, offers, or order updates (with your consent)
– Coordinate deliveries via our shipping partners

We never sell your information to third parties.

Data Protection

We keep your data for as long as required by law or as needed for order-related purposes. You may access and update your personal information through your account on our website. It is your responsibility to keep your login credentials confidential.

Shipping & Returns Policy

Shipping

– Shipping charges and taxes are calculated at checkout based on your location and selected delivery method.
– Cash on Delivery (COD) is only available within Dubai (subject to availability).
– Orders within the UAE are typically delivered within 2 to 8 business days.
– International delivery times vary by country. Tracking is available through the courier service.

Returns & Exchanges

If you’re not satisfied with your purchase, you can return eligible items within 3 days of receiving them.

Conditions:

– Items must be unused, in original packaging, and in sellable condition.
– Returns must be initiated by contacting us at [email protected] or +971568884695.
– We will arrange the courier pick-up for returns.
– Refunds are processed using the original payment method.
– Returns and exchanges are free of charge within the eligible period.

Exceptions & Important Notes:

– You must present the original receipt for any exchange or return.
– Items like sealed perfumes, incense, and oils must remain unopened for return eligibility.
– Refunds or exchanges may require approval from our management team.
– Products such as Dehn Oud and perfume oils will be tested for weight consistency; mismatched weights may result in refusal of return.

Terms & Conditions

By accessing or using Oud Dubai’s website (beta.ouddubai.ae), you agree to comply with the following terms:

Account Eligibility

– Only individuals whose accounts haven’t been suspended may register.
– Business registrants must be authorized to act on behalf of their company.
– Each individual/entity may only create one account.

Account Responsibility

– You are responsible for all activities under your account.
– Do not share your password with others.
– Oud Dubai is not liable for any loss resulting from unauthorized account access.

Orders

– We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.
– Product availability may change, and in such cases, we will notify you.
– If a product is misdescribed, your remedy is to return it.

Payments

– Payments can be made online or via COD (within Dubai).
– Once items are delivered, responsibility passes to the customer.

Pricing & Taxes

– Prices and tax amounts are shown at checkout.
– Oud Dubai reserves the right to correct pricing errors at any time.

Intellectual Property

All content on this site (images, text, logos, etc.) belongs to Oud Dubai and may not be used without permission.

Communication

By using our website, you consent to receive communication from us electronically, including updates and notifications.

Buyer Protection

– If you receive the wrong item or one of significantly lesser value, contact us within 24 hours.
– Check your items before accepting them from the courier.

Governing Law

These terms are governed by UAE law. If any part of the agreement is deemed invalid, the rest remains enforceable.